Refund Policy

To obtain a refund for a GInI Certification, you must make a request to GInI at least 30 days before the exam eligibility expiration date. GInI will retain a processing fee of 100 USD if you have not yet scheduled or taken the examination.

Also, you can receive a refund, less a 100 USD processing fee, if you fail to meet audit requirements (refer to GInI Audit Process section of this guidebook for details on the audit process).

GInI will NOT provide you with a refund in the following instances:

• If your one-year eligibility period has expired and you have not scheduled the exam, you will not receive a refund. You will forfeit the entire fee. You will not be able to use the initial fees for anything else. If you still wish to obtain the certification, you will have to reapply and submit all associated fees again.
• If you have scheduled the exam and did not take it, nor provided the necessary cancellation/rescheduling notification to GInI, you will not receive a refund. Again, you will forfeit the fee and not be able to apply it to anything else.